EQUIPMENT WARRANTY

Every new item sold by Star+Plus DME, LLC carries a manufacturer’s warranty. Length and terms of the warranty vary; specific information will be provided with your equipment. Star+Plus DME, LLC will honor all warranties under applicable law. We will repair or replace, free of charge, Medicare-covered equipment that is under warranty. Star+Plus DME, LLC honors all manufacturers’ warranties on parts for the products we sell. Warranty claims are processed according to manufacturers’ guidelines and in accordance with the law. Labor charges may apply to replace specific warranty parts.

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If you choose to purchase used equipment, original manufacturer warranties will not apply. Most of the equipment that Star+Plus DME, LLC sells is custom/special order and is not returnable. However, if a piece of equipment is found to be substandard or defective, Star+Plus DME, LLC will accept the return of that equipment; and at Star+Plus DME’s discretion, repair or replace the equipment.

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Title to rental equipment will transfer to the consumer if/when it has been paid to purchase per Medicare or insurance rules. Any remaining manufacturer’s warranty will also transfer to the consumer. If rented equipment, during the rental period, needs repairs, it will be repaired or replaced (at Star+Plus DMEs’ discretion) at no charge to the consumer, unless the consumer was directly responsible through abuse or misuse of the rental equipment. Once title transfers to the consumer, any non-warranty repairs will be the financial responsibility of the consumer